Syera Nyrvana Touring Corp.
Debut Collection.
Now Live.
At Syera, each piece is crafted with care and attention to detail. We stand behind the quality of our creations and handle returns with the same dedication. Our policies are designed to ensure fairness while preserving the integrity of our brand.
We accept returns within 30 days from the date you receive your item.
All returns must be pre-approved by our Client Care team before being sent back.
To qualify for a return:
The item must be in pristine, unworn, and unused condition.
All original tags must be attached.
The item must be in its original packaging, including any protective materials, branded boxes, and authenticity cards (if applicable).
Proof of purchase (receipt or order confirmation) is required.
Please note: Any items that show signs of wear, alteration, or removal of tags will be declined and returned to the client.
Contact our Client Care team at info@syeranyrvana.com to request a return authorization.
Once approved, you will receive:
A return shipping label (if applicable)
Step-by-step return instructions and the designated return address.
Items returned without prior authorization will not be accepted.
We kindly request that you inspect your order upon receipt. Should you receive an item that is defective, damaged, or incorrect, contact us within 48 hours so we can evaluate the issue and make it right.
For hygiene, safety, and exclusivity reasons, the following items are non-returnable:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care items (including beauty products)
Hazardous materials, flammable liquids, or gases
Final sale merchandise and gift cards
To secure an alternative size, color, or product, we recommend placing a new order once your return has been accepted, as our collections may sell out quickly.
If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days of receipt, without providing a reason. The item must meet the same condition requirements stated above.
Once we receive and inspect your returned item:
If approved, your refund will be issued to the original payment method within 10 business days.
Processing times may vary depending on your financial institution.
If more than 15 business days have passed since your refund approval, please contact us at info@syeranyrvana.com.
Syera reserves the right to decline returns that do not meet our policy requirements or that are suspected of misuse. This is to ensure the authenticity, exclusivity, and quality of our products remain uncompromised.
